摘要
-To maintain effective measures to monitor and ensure that the global process isfully and consistently implemented across locally -Support operations and continuous improvement reviews to define and implement actions and projects to continuously enhance the process effectiveness and efficiency. -Capable to troubleshoot frequent end user issues, provide end user training and collaborate with teams with the focus on Contract Management.
About the Role
Major accountabilities:
- Provides efficient system support to end user community.
- Support the creation, deployment and on going maintenance of metrics and benchmark to monitor the performance of the global process and its enabling system (s).
- Provide support and identify areas requiring process and systems reviews.
- Support process reviews in the regions and countries and provide direction to develop and implement action plans to address identified gaps.
- Support the execution of the region or countries performance improvement plans.
- Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
Key performance indicators:
- Meeting agreed KPIs -Ability to learn from experiences and training programs and adjust as needed
Minimum Requirements:
Work Experience:
- Functional Breadth.
- Major Change.
- Operations Management and Execution.
- Collaborating across boundaries.
Skills:
- Effective Communication.
- Understanding Digital.
Languages :
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IN10 (FCRS = IN010) Novartis Healthcare Private Limited
Early Career (Fixed Term)
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